3,100 complaints of transgenders received at PCP resolved

Out of 3,900 complaints registered through the Pakistan Citizen Portal by transgenders, in the past 14 months, 3,163 of these have been resolved.

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So far, 3,100 complaints have been resolved, which were made by transgenders through Pakistan Citizen Portal. The platform was established to ensure good governance through public participation.

According to an official source in the Prime Minister’s Performance Delivery Unit (PMDU), a total of 3,900 complaints were registered through the Pakistan Citizen Portal by transgenders, in the past 14 months, 3,163 of these have been resolved.

He added that 529 complaints were recently lodged, 208 of these were in the process of being resolved.
The portal is a creation of Pakistan Tehreek-e-Insaf government, its goal was to prompt redressal of public uses through enhanced coordination among public sector departments.

The source revealed that 1,719 complaints were filed in other’s categories from Punjab, 1,155 from Islamabad, 470 Khyber Pakhtunkhwa, 421 Sindh, 31 Azad Jammu and Kashmir, 2 from Gilgit-Baltistan and 102 from Balochistan.

‘’We have not introduced a separate category specifying transgender, but I can assure that all those who register themselves in others neither belong to male nor female gender’’, he said while responding to a question.

Currently, 1,057 transgenders have been registered with PCP. Punjab was on the top of the list with 646, Khyber Pakhtunkhwa had 176.
Their complaints were related to municipal services, power sector, health and energy sector, Law and Order, education and others.

So far, a total of 1.6 million complaints have been received, out of which over 1.4 million have been restored, witnessing a 90.57% redressal rate.

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