Complete Guide: How to get mobile phone insurance in Pakistan?

What’s your biggest fear after buying an expensive smartphone? Accidentally dropping it and hoping your screen hasn’t cracked or the device hasn’t faced any damage, right? Mobile phone damage can drill a massive hole in your wallet. That’s why people must invest in mobile insurance plans that don’t only take care of all possible damages efficiently but safeguard your device from theft too! Whether you have an old or new phone, it’s essential to invest in a mobile insurance plan that will always have your back, cover for your phone, and ensure your pocket doesn’t face any dents or damages.

Frequently Asked Questions about Mobile Phone Insurance in Pakistan

1. What should I do if I need to make a claim?

You are required to report the Theft/Snatching to the Police as soon as possible after discovering the incident and obtain an FIR or Roznamcha in support of a theft claim. After obtaining FIR/Online FIR or Roznamcha, you must report the theft or loss to your insurance company.

2. How do I make a claim?

To make a claim, you are required to provide the following to your insurance company:

  • Claim Form
  • FIR/Online FIR or Roznamcha
  • Copy of CNIC
  • Mobile Phone Purchase Invoice
  • Mobile phone accessories and box (Nominal amount from claim settlement amount will be deducted, in case of non-provision of the mobile phone box).

3. Is my family’s phone also covered in my insurance plan?

No, only the customer’s phone is insured.

4. Can I raise a claim in case of wear and tear or any damage to my phone?

It generally depends on what insurance plan you’re eligible for, but primarily only loss of phone resulting from Theft & Snatching are covered.

5. Can I raise a claim in case I lose my phone?

It generally depends on what insurance plan you’re eligible for, but primarily only loss of phone resulting from Theft & Snatching are covered.

6. When will I get my replacement phone?

You will not be getting a replacement phone. Instead, a cheque by the Insurance company as per settlement amount, i.e., 50% of the market value of your phone or 40,000, whichever is lower, will be provided.

7. How many days do I have to file a claim for my phone?

Claims must be reported within 7 days of the date of loss.

8. Which makes and models of mobile phones are covered?

All makes and models of smartphones purchased within Pakistan are covered.

9. Is there a limit on the number of claims I can make?

Yes, a customer can make one claim in 12 months.

10. Do I need proof of purchase if I make a claim?

Yes, you must have proof of purchase for your mobile phone if you wish to make a claim. The proof of purchase must provide evidence that you own the phone.

11. How long will it take for my claim to be processed?

An insurance company cannot begin to assess your claim until they have received the fully completed claim form and all the required supporting documentation. Not completing the claim form fully or not providing all the required supporting documentation will delay the assessment of your claim.

Once they have the fully completed claim form and all required supporting documentation, your claim will be assessed within 3 working days, and you will be informed whether your claim has been authorized or not.

If authorized, payment will be arranged the settlement amount will be credited to your account within 15 days of authorization.

Here are five mobile phone insurance plans you can explore to get easy mobile phone insurance in Pakistan:

1. UBL free mobile insurance

To give you a sense of protection when using your phone for online transactions, UBL offers free-of-cost insurance coverage of mobile phones if you are a digital app transacting user. The salient features of the free of cost cellphone insurance plan are:

  • It is a free service and will be available to all UBL Digital App customers
  • Covers: Theft /Snatching
  • Maximum one claim in a year
  • Only those users will be entitled to claim who made a financial transaction using UBL Digital App in the last 30 days or initiate a request to open an account through Digital App before a claim

Click here to visit the website.

2. Chubb mobile and portable gadget insurance

Protect your devices with one of Chubb’s innovation insurance plans developed and distributed by their partners. The coverage plan features:

  • Worldwide Coverage: Enjoy protection for your device anywhere in the world.
  • Convenient Unit Replacement: Complimentary doorstep delivery of your replacement or repaired handset nationwide.
  • Accidental Damage, such as but not limited to water damage, cracked screen, and damaged keyboard
  • Theft or Robbery
  • Postpaid Bill Protection

Click here to visit the website.

3. TPL insurance

A company that is dedicated to protecting the mobile you purchase. Their simple, one-step process makes it very easy for you to lodge claims within 60 seconds, 24×7, through their app and call center. Claims are lodged in 60 seconds, processed in 45 minutes, and settled within 7 days. They offer unparalleled speed and maximize customer convenience.

Click here to visit the website.

4. Standard Chartered general insurance plan

General insurance plans protect you against losses arising from various non-life events—for example, damage, theft, fire, natural disasters, or other emergencies.

Click here to visit the website.

5. Kistpay smartphone insurance

Kistpay provides Shariah Compliant Insurance to its customers at competitive market rates with easy & swift claims processing and settlement in case of device theft. Takaful (Islamic is a cooperative system of reimbursement or repayment in case of loss, organized as an Islamic or Sharia-compliant alternative to conventional insurance. Get Islamic insurance, secure your asset and live peacefully!

Click here to visit the website.

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