Customer sues Pak Suzuki Motor Company over failure to fulfill warranty claim

According to details, a customer bought Alto VXL AGS from a dealership in Faisalabad and discovered a critical fault in his car after purchasing it

Customer sues Pak Suzuki Motor Company over failure to fulfill warranty claim

An unhappy customer has taken legal action against Pak Suzuki Motor Company PSMC over their alleged failure to fulfill a warranty claim.

According to details, a customer bought Alto VXL AGS from a dealership in Faisalabad and discovered a critical fault in his car after purchasing it. After four months, the vehicle started exhibiting mechanical issues.

The customer experienced problems in gear shifting, which led to increased oil consumption and caused the entire vehicle to vibrate. After the problem persisted, he rushed  to an authorized workshop of the company in Jhang. Workshop personnel told him that he will have to pay Rs7 lac to for a gear that needed to be replaced. When the customer provided them with the car’s warranty card, the workshop personnel denied the warranty claim.

The warranty book notes that for a warranty claim, the vehicle should not have been driven for more than 60,000kms from the date of invoice, the customer’s car had been driven to only 13,000 km till 19th December, 2021.

The plaintiff claimed that he has taken his vehicle to multiple dealerships in Lahore, as well. He said that one of the dealerships tried to mislead him by highlighting irrelevant issues to get money off him.

He also paid for his car’s throttle service and other maintenance bills to get rid of the issue but it was persistent. Then, a car expert identified the issue was with his gearbox.

During the inspection, the dealership told the customer that engineers will run tests on his car and that gearbox replacement is the last option. After the test, the company verified that the gearbox was at fault through a FTIR prepared by PSMC’s own field test driver.

What are your views on this? Share in the comments bar below.

  • It is the responsibility of the company to replace the car otherwise the customer should move the case in the court.

  • The supremacy of law and order against each aspect must be implemented. The contract between the Govt and the Company shows a loose relationship. Govt body must think about and give importance to this thing.


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