PM Imran Khan takes notice of officers’ inaction on complaints lodged on citizen’s portal app
The ministries and divisions have been granted a month to evaluate the performance report.
A big number of complaints on the Pakistan citizen portal app have been reported to be disposed off without being resolved.
According to details, the matter was brought into PM’s attention and he has taken strict notice of it. According to the PM’s office, PM Khan has directed to make a committee to evaluate the performance of officers responsible for the delays and mishandling citizens’ complaints.
“It was evident from the quality of response to the citizens that the system was left in the hands of subordinates and majority of the decisions were made by them,” a letter issued to all ministries and divisions by the Prime Minister’s Office states.
The committee will be headed by a joint secretary, while other members of the committee will include an administrative focal person of the ministry or division, technical focal person, focal person of the attached departments and any co-opted member.
More details reveal that the dedicated committee will be carrying out a detailed investigation into the performance of selected officers and identify the loopholes.
Furthermore, it will also identify the best and poor performing officers. The ministries and divisions have been granted a month to evaluate the performance report.
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