Step-by-step guide on how you can refund your air ticket in Pakistan

Here's all that you need to know!

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Modern gadgets and resources have made our life very comfortable. Most airlines and travel companies now operate via an online system, which means that people can reserve and cancel their booking from the comfort of their homes. While booking a ticket is easy, how to refund a ticket with airline companies in Pakistan is still a tricky process. To assist and guide on how to do that, Pakistan’s reputed digital media platform ProPakistani.pk has noted down some steps.

How to Refund a Pakistan International Airlines (PIA) Ticket?

  1. Go to the PIA official website.
  2. Click on “My booking” on the top right corner.
  3. In the new section, enter your PNR (Passenger Name Record) and Surname in the respective fields.
  4. Click on “My booking” option besides the data fields to view the booking details.
  5. Once viewed, click on “Cancel booking”.
  6. In the cancellation section, you will see the refund reservation details.
  7. Enter the cancellation reason in the space provided.
  8. Finally, click on “Complete refund” to complete the process.
  9. The refund will be made via the same payment method that was used at the time of reservation.

Note: This Automated Exchange & Refund facility is for Web-Ticket only. Another way to process a refund is to email the image of web ticket receipt and the last four digits of your credit/debit card to PIA Web Refund unit ([email protected]). It can normally take up to 10-15 working days for the refund process to complete. For further queries and more details, you can contact the PIA helpline at (021) 111 786 786.

PIA Refund Policy
  • No refund is allowed if flight coupons are used out of sequence.
  • The booking charges in case of a no-show will be applied after the flight departure.
  • In case a passenger is a no-show and asks for a refund against the booking, then a higher penalty/charge will be applied.
PIA’s Refund Policy Points

No booking charges will be imposed in the case of policy points mentioned below 

  • Flight cancellation
  • Denied boarding
  • Misconnection due to late arrival of PIA flight
  • PIA’s inability to provide previously confirmed space
  • The early departure of flight by more than 45 min
  • Flight delay of more than 1-1/2 hours (domestic travel)

Click here to access detailed booking charges and penalties in case of a ticket refund from PIA.

How to Refund an Air Blue Ticket?

  1. Go to the Air Blue official website.
  2. On the left side, enter your booking number and click on “Find booking”.
  3. In the new section, click on the “Refund ticket” option.
  4. Then, click on “Calculate the refund”.
  5. A new section showing your refunded amount will be displayed on your screen.
  6. Enter the password of your Air Blue account in the respective field.
  7. Finally, click on “Process refund” to complete the process.
  8. The refund will be made via the same payment method that was used at the time of reservation.

Note: For further queries and more details, you can contact Air Blue via email ([email protected]).

Air Blue Refund Policy
  • If booking is cancelled within 48 hours, you will be charged Rs. 5,000 as cancellation charges.
  • If booking is cancelled before 48 hours of the flight departure, you will be charged Rs. 1500 and Rs. 3,000 respectively.
  • To refund the ticket, the passenger must provide the CNIC to Air Blue physically or via email.

Note: The refund fee is valid in the case of an e-ticket as well.

How to Refund A Serene Air Ticket?

  1. Go to the Serene Air official website.
  2. Click on the “Manage” option on the homescreen.
  3. In the new section, enter your last name and confirmation number of your booking and click on “Search”.
  4. Find and click on the “Refund” option.
  5. Check all the refund terms and conditions.
  6. Finally, click on the “Refund” option to complete the process.

Note: For further queries and more details, you can contact Serene Air helpline at 111-737-363.

Serene Air Refund Policy

If you have booked a flight via a travel agent or a travel website such as sastaticket.pk, then you need to contact them for a ticket refund.

Via ProPakistani.pk

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